Privacy Policy

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We are aware of our obligations under the General Data Protection Regulation (GDPR) and are committed to processing personal data securely and transparently.

Privacy Notice

‍This privacy notice sets out, in line with GDPR, the types of data that we collect, process and hold for marketing purposes. It also sets out how we use that information, how long we keep it for and other relevant information about your data.

This notice applies to our current customers and suppliers, our former customers and our prospective customers as well as anyone who may subscribe to our marketing or download materials.
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‍Data Controller Details
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‍The Company is a data controller, meaning that it determines the processes to be used when using your personal data.
Our contact details are as follows:

Address: Tazio Online Media Limited, Beechwood House, Greenwood Close, Cardiff Gate, Pontprennau, Cardiff CF23 8RD, United Kingdom
Telephone: 02922 331 888
E-Mail: support@tazio.co.uk

Data Protection Principles‍

In relation to personal data, we will:

Process it fairly, lawfully and in a clear, transparent way
Collect data only for reasons that we find proper for the course of providing our services to customers or engaging the services of suppliers, in ways that have been explained to you
Only use it in the way that we have told you about
Ensure it is correct and up to date
Keep data for only as long as we need it
Process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed

Types of Data We Process

We hold and process the personal details, including their name, address, email address and phone numbers of:

Our current customers
Our prospective customers
Our former customers
Anyone who has an interest in Tazio that chooses to subscribe or download content which requires an exchange of personal data

How And Why We Use Your Personal Data

Tazio will market its services, along with those of selected third-party partners, to the following groups:

Existing and former customers;
Third parties who have previously expressed interest in our services;
Potential clients or businesses identified as likely to benefit from our services, including those within relevant industries or sectors

In all cases, this marketing is conducted in pursuit of our legitimate business interests, namely promoting Tazio's services and related offerings to existing and former customers, as well as prospective third parties who may have an interest in or benefit from our services.

How We Collect Data And How It Is Used

Data relating to our current, former and prospective customers is collected:

Directly from the customer, or
From third parties, such as referrals or recommendations from existing customers, former customers or other professional acquaintances
Through marketing lead generation activity
Through GDPR compliant data sources such as Honch or publicly available information such as LinkedIn

Personal data is kept within the Company’s Marketing CRM system.

Analytics: Our website uses 'analytics' cookies for the sole purpose of tracking the performance of our website and understanding more about what is of interest to our website's visitors.

Cookies: We may log information using cookies, which are small data files stored on your browser by Tazio. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalised experience on the website.
For more information about our use of cookies, please see our cookie policy.

Tazio uses cookies to:

Store visitors’ preferences
Record user-specific information on what pages users access or visit
Ensure that visitors are not targeted with irrelevant content
Customise our content based on visitors’ browser type or other information that the visitor sends
Track user behaviour and interes

Information You Voluntarily Submit to the Website

We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, register for access to gated content or book demo’s any other meeting with a member of Tazio. Personal Data may include, but is not limited to, the below:

Your name and email address
Your website URL and name
Company name
Phone number (where relevant and provided)

Our legal basis for processing this information is your consent, and by voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data to us, you acknowledge and agree that such Personal Data may be transferred and stored from your current location to the offices and servers of Tazio and authorised third parties (if applicable) as referenced below.

Automatically-Collected Information: We automatically collect certain information about you and the device with which you access Tazio. For example, when you access our website, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the website. We may also collect information about actions you take when using the website, such as links clicked.

Non-Identifiable Data: When you interact with us through the Website, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. We may store such information or such information may be included in databases owned and maintained by our affiliates, agents, or service providers. The Website may use such information and pool it with other information to track, for example, the total number of visitors to our Website, the number of visitors to each page of our Website, and the domain names of our visitors’ Internet service providers. It is important to note that no Personal Data is available or used in this process.

Aggregated Personal Data: In an ongoing effort to better understand and serve the users of our website, Tazio my conduct research on its customer demographics, interests and behaviour based on the Personal Data and other information provided to us. This research may be compiled and analysed. This information does not identify you personally.

We will not use cookies if you do not agree to their use when accessing our website for the first time or if you set your browser not to allow the use of cookies. When entering the website, you will be prompted to select your cookie preferences. If you wish to withdraw your prior agreement to our use of cookies, please use the cookie controls on the website which enable the management of your preferences. For more information on our cookie policy.

Why We Process Data

The law on data protection allows us to process your data for certain reasons only:

In order to perform the contract that we are party to
In order to carry out legally required duties
In order for us to carry out our legitimate interests
To protect your interests and
Where something is done in the public interest.

All of the processing carried out by us falls into one of these permitted reasons. Generally, we will rely on the first three reasons set out above to process your data.

For example, we need to collect and process the personal data of customers and suppliers in order to perform the contract that we are party to with them and to maintain accurate accounting records in order to carry out our legally required duties.

We also collect data so that we can carry out activities which are in the legitimate interests of the Company. We have set these out below:

Contacting prospective customers
Tracking the performance of our website and understanding more about what is of interest to our website visitors
Ensuring network and information security
Dealing with legal claims made against us or bringing legal claims against others
Preventing fraud

How Your Personal Information May Be Used

Tazio may use your personal information in the following ways:

To operate, maintain and develop the website;
To create your account, identify you as a user of the website, and customise the website to your account;
To send you promotional information, such as newsletters. Each e-mail newsletter will provide information on how to opt-out of future mailings by unsubscribing;
To send you administrative communications, such as administrative e-mails, confirmation e-mails, technical notices, updates on policies, or security alerts;
To respond to your comments or inquiries;
To provide you with support;
To track and measure website performance;
To protect, investigate, and deter against unauthorised or illegal activity;
To review the effectiveness of our marketing programs and analyse other general demographic trends;
To notify you of new information or services that may be of interest to you; or,
To send promotional materials.

Legal Bases For Processing Data Under The General Data Protection Regulation (“GDPR”)

Below are the types of lawful basis that we will rely on to process your Personal Data:

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your Personal Data for our legitimate interests. We do not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your Personal Data where it is necessary for compliance with a legal or regulatory obligation that we are subject.
Consent means where you have consented to a certain use of your Personal Data.

Special Categories of Data

We know that we must process special categories of data in accordance with more stringent guidelines, however we donot and will not process special category data relating to our past, present, or potential customers.

Special categories of data are data relating to:

Health
Criminal convictions and offences
Sex life
Sexual orientation
Race
Ethnic origin
Political opinion
Religion
Trade union membership and
Genetic and biometric data

If You Do Not Provide Data To Us

One of the reasons for processing your data is to allow us to carry out our duties in line with a contract that exists between us. If you do not provide us with the data needed to do this, we may be unable to perform those duties.

Sharing Data

Internal Sharing

Tazio may share personal data with selected third parties to facilitate our business operations and marketing efforts. We ensure that when we engage other entities to perform specific functions, they are only provided with the information necessary to fulfil their duties in compliance with our data protection standards.

Tazio Colleagues: Data may be shared internally with colleagues when necessary to enable them to perform their duties effectively.

External Sharing

Service Providers & Partners: Tazio occasionally hires external companies to assist with marketing functions, customer relationship management, and administrative support. We only share the minimum required data for these partners to complete their tasks. This includes:

HubSpot (EU-based processing): We utilise HubSpot for the secure storage and management of our CRM database, which includes customer contact information such as names and email addresses, primarily for marketing purposes and to contact customers for feedback.

Legal & Compliance: We may share data for legal reasons, including:

Legal Advisors and HM Courts & Tribunal Service: We may share data with our legal representatives for the defence of legal claims against Tazio or in pursuing legal action against customers, suppliers, or third parties.
Third-Party Marketing Agents: Data may be shared with selected third-party marketing agents who meet our compliance and contractual obligations. These agents assist with specific marketing activities on our behalf.

Compliance with Legal Obligations

Tazio may share data as required to comply with applicable laws, regulations, or legal requests from public authorities. This includes data sharing to meet legal obligations imposed on us.

Marketing Use Of Data

We will use your personal data to send you updates (by email, text message, telephone or post) about the products and/or services of Tazio, including exclusive offers, promotions or new products and/or services.

We have a legitimate interest in usingyour personal data for marketing purposes (see above ‘How and why we use yourpersonal data’). This means we do not usually need your consent to send youmarketing information. If we change our marketing approach in the future sothat consent is needed, we will ask for this separately and clearly.

You have the right to opt-out ofreceiving marketing communications at any time by:

contacting us at support@tazio.co.uk.
using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

We may ask you to confirm or update your marketing preferences if you ask us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.

We may disclose your personal data to:

other members of Tazio; and
third parties in the event that we sell or transfer any business or assets, in which case we may disclose personal data we hold about you to the prospective and actual buyer of such business or assets.

Where we disclose your data to other members of Tazio, those other group members may contact you and send you marketing communications about products and services which may be of interest to you.

If you have consented to receive marketing communications from Tazio (or, if you are a corporate subscriber, you have not objected to us sending you marketing communications), you have the right to ask us to stop sending you marketing communications at any time, although that will not affect the lawfulness of such processing before consent has been withdrawn or your objection has been received. To withdraw your consent or to object to receiving marketing communications, please contact us at support@tazio.co.uk or follow the unsubscribe instructions included in each electronic marketing communication. Once we have received notification that you no longer wish to receive marketing from us, we will no longer process your information for this purpose, unless we have another legitimate basis for doing so in law.

Protecting Data

We are aware of the requirement toensure data is protected against accidental loss or disclosure, destruction andabuse. We have implemented processes to guard against such.

Where we share data with third parties, we utilise contracts to ensure that data are held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organisational measures to ensure the security of data.

How Long We Keep Data For

If you are an active customer of Tazio we will retain your data in line with our contractual obligations but you can opt out of marketing data at any time.

Former customers and prospective customer data will be retained for 12 months after the last confirmed contact and then deleted. You can opt out of marketing data at any time.

We will notify you one month prior to, and one week prior to your data being deleted, giving the option to opt back in If you so wish.

Should you optout of marketing data we will retain this indefinitely as we need to ensure that if we receive your data via a third party we respect your wish to not be contacted.

Automated Decision Making

We do not make decisions on the basis of automated decision making (e.g. where a decision is taken using an electronic system without human involvement) in marketing.

Your Rights in Relation to Data

The law on data protection gives you certain rights in relation to the data we hold on you. These are:

The right to be informed. This means that we must tell you how we use your data, and this is the purpose of this privacy notice
The right of access. You have the right to access the data that we hold on you. To do so, you should make a subject access request
The right for any inaccuracies to be corrected. If any data that we hold about you is incomplete or inaccurate, you are able to require us to correct it
The right to have information deleted. If you would like us to stop processing your data, you have the right to ask us to delete it from our systems where you believe there is no reason for us to continue processing it
The right to restrict the processing of the data. For example, if you believe the data we hold is incorrect, we will stop processing the data (whilst still holding it) until we have ensured that the data is correct
The right to portability. You may transfer the data that we hold on you for your own purposes
The right to object to the inclusion of any information. You have the right to object to the way we use your data where we are using it for our legitimate interests
The right to regulate any automated decision-making and profiling of personal data. You have a right not to be subject to automated decision making in way that adversely affects your legal rights.

Where you have provided consent to our use of your data, you also have the unrestricted right to withdraw that consent at any time. Withdrawing your consent means that we will stop processing the data that you had previously given us consent to use. There will be no consequences for withdrawing your consent. However, in some cases, we may continue to use the data where so permitted by having a legitimate reason fordoing so such as contractual obligations.

If you wish to exercise any of the rights explained above, please contact support@tazio.co.uk.

Children's Information

Tazio does not knowingly collect any personally identifiable information from children under the age of 16. If you are under the age of 16, please do not submit any Personal Data through the Website. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our privacy policy by instructing their children never to provide personal data on the website without their permission. If a parent or guardian believes that Tazio has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at support@tazio.co.uk and we will use our best efforts to promptly remove such information from our records.

Web Links

Tazio contains links to other sites. Please be aware that Tazio is not responsible for the privacy practices or the content of such other sites. We encourage our users to be aware when they leave our site to read the privacy and spam policies of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by Tazio.

Email Communications

If you send us an email with questions or comments, we may use your personally identifiable information to respond to your questions or comments, and we may save your questions or comments for future reference. For security reasons, we do not recommend that you send non-public personal information, such as passwords, social security numbers, or bank account information, to us by email. You may “opt-out” of receiving future commercial email communications from us by clicking the “unsubscribe” link included at the bottom of most emails we send, however, we reserve the right to send you transactional emails such as customer service communications or communications with your Customer Success Manager.

Changes to Tazio’s Policy

The Website may change from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. Your continued use of the Website after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Making a Complaint

The supervisory authority in the UKfor data protection matters is the Information Commissioner (ICO). If you thinkyour data protection rights have been breached in any way by us, you are ableto make a complaint to the ICO.

Data Protection Manager

The Company is not required to appoint a Data Protection Officer. All correspondence in relation to GDPR is to be addressed to support@tazio.co.uk

Tazio’s Data Protection Representative is our CIO, Richard Gaze.